Returns Center

RETURNS/EXCHANGES

Return/Exchange Information for Rail Car Adventure  Website orders only -

Changed your mind? Doesn't fit? No worries!  We have an easy 30-day return policy.  Upon receipt of your return, you will be refunded the value of the merchandise. Original shipping is not refundable. Return shipping is the responsibility of the buyer. Please allow 3-5 business days to process your refund after the item is received by our Returns Department. Returns of 3 or more items are subject to a 15% restocking fee. Refunds will be credited in the same form as they were paid. We do not offer store credits at this time.

Instructions:

  1. Include your original packing slip and write reason for return on the back

  2. If you do not have it, write your full name, order number, phone number, and reason for return.

  3. Ship your return merchandise to the following address:

 

Attn: Returns Department
2249 West Windsor Court
Addison, IL  60101

 

We recommend using a trackable service through carriers such as UPS, USPS or FedEx. We are not responsible for packages not received if sent by a non-traceable carrier.

Exchanges - If you intend to get another item we do not process/offer direct exchanges. Please return the original order for a refund and place a new order for the item you would like to receive instead. 

Received Wrong or Damaged Item?

In the event the product received was *damaged*, defective, missing items, or the wrong item, please contact info@railcartoyadventure.com within 5 days of the delivery date. We apologize for the inconvenience and we will help to resolve your issue in a timely manner.

*Please note that we do not guarantee 'mint packaging' on collectibles and will not consider the item as damaged.*

Return Condition Requirements-

All merchandise must be unopened and in its original packaging to be eligible for return.  Opened items, products where the factory seal has been broken, or products without the original packaging will not be accepted or credited.

Refunds will not be given if the inspected merchandise does not meet any of the guidelines above.